Shipping & Return Policy
Shipping
Art
All artwork is shipped directly from our artists' studios. Delivery times may vary depending on the artist's location, but all pieces will ship within 5 business days.
Local Pickup is available for many artists. The item description will specify the location for local pickup. Please ensure you can pick up from the designated location before selecting the local pickup option at checkout.
Shipping costs are calculated at checkout and depend on the size and weight of the piece. For larger artworks that may require a custom shipping quote, this information will be included in the item description. If you need a custom shipping quote, please email us at marcy@collectedmaison.com.
If your artwork arrives damaged, please contact us immediately at marcy@collectedmaison.com.
Please note that all art sales are final, and we do not accept returns or exchanges unless the item arrives damaged.
Color Disclaimer: While we make every effort to represent colors as accurately as possible in the product images, actual colors may vary due to differences in monitor displays and individual perceptions. We cannot guarantee that the color you see online will perfectly match the true color of the artwork you receive.
Alepel
Each Alepel item is hand-painted and requires up to 14 business days for production. Once your order has shipped, you can expect delivery within 5 business days. Ground shipping is free on Alepel orders over $100.
Returns and exchanges must be requested and shipped back to us within 5 days of delivery. Items must be returned in new, unworn condition, including the original dust bag. To initiate a return or exchange, please contact us at marcy@collectedmaison.com.
Custom Orders
Custom orders will be clearly marked in the item description along with the estimated production time. Once shipped, custom orders will arrive within 5 business days. Custom orders are final sale and cannot be returned or exchanged.
All other items will have a shipping timeframe listed on their Product Description. If you do not see a shipping timeframe listed, and it is not an item listed above, please reach out to us at marcy@collectedmaison.com .
Returns
Original Art is Final Sale, unless damaged. This includes original paintings and original ceramics.
eturns and exchanges must be requested and shipped back within 5 days of delivery. Items must be returned in new, unworn condition, including the original dust bag. To initiate a return or exchange, please contact us at marcy@collectedmaison.com.
Pillows: Most pillows are custom-made / made to order and therefore non-returnable / non-refundable unless there is a defect, and will be listed as so in the product description. Windy O’Connor pillows and linens are eligible for return for refund within 7 days of purchase date.
Tabletop: Duggan Society tabletop items are eligible for return for refund within 14 days of purchase date.
Seasonal Items: Seasonal items (including but not limited to Easter, Thanksgiving, Christmas, etc) are final sale.
To Initiate a Return: Please email us at marcy@collectedmaison.com to initiate a Return.